Job Description

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isnt a buzzword its a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Role Description

We are seeking a Lead Researcher to support our APIled integration and automation platform that enables organizations to connect applications, data, and systems across the enterprise. This researcher will distill complex problems into insights that inform product, design, development, and business decisions; eagerly seek out and triangulate data from diverse sources, leverage new approaches to get at the heart of the issue, and have expertise with the tried and true research methods. They will run a combination of both strategic and tactical research in order to learn about and advocate for our users, including Salesforce admins, developers, architects, IT decision makers, and end users.

The ideal candidate will have domain expertise in enterprisegrade platforms that enable API management, systems integration, data connectivity, and application orchestration across hybrid and multicloud environments. Candidates should also have some experience and understanding of Generative AI and related technologies.

Responsibilities

• Scope and drive research projects that inform product strategy, design, and development, in collaboration with crossfunctional stakeholders.
• Conduct generative and evaluative research using a mixture of research methods (surveys, unmoderated testing, interviews, moderated concept testing, etc.).
• Synthesize research findings into actionable insights, creating narratives to frame problems and highlight the business value of recommended solutions.
• Socialize insights with crossfunctional stakeholders to influence their decisionmaking.
• Partner fully with product owners, designers, engineers, and other researchers to provide the best possible experience for our users and customers.
• Work on fastpaced projects, requiring attention to detail and working within constrained timelines while partnering with geographically distributed teams.

Minimum Requirements

Please include a portfolio of 12 research projects with details of your direct contributions with your application.

• 7+ years of experience conducting research in user experience, product design, or technology contexts; with at least 2 years of experience working in a large matrixed organization.
• Advanced understanding of research methods (qualitative and quantitative) and best practices, and familiarity with a broad range of user research tools.
• Proven track record influencing product direction and strategy with actionable insights.
• Ability to plan, design, execute and communicate both strategic and tactical research engagements.
• Ability to structure and lead internal and external workshops and analyze the outcomes to provide insight for stakeholders.
• Experience working in crossfunctional teams (e.g., customer success, solution architects, design, product management, engineering, marketing).
• Excellent project management, communication, storytelling, and presentation skills.
• University degree in a research or businessfocused discipline or in a field emphasizing human behavior (e.g., Psychology, Anthropology, HCI, Business, Research Methodology, Experimental Design, Design Research).
• Ability to work across a globally distributed team.
• Bonus: Previous experience in CRM or enterprise business software, process mining, automation, and/or supply chain.

Benefits & Perks

• Comprehensive benefits package including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
• Worldclass enablement and ondemand training with Trailhead.com.
• Exposure to executive thought leaders and regular 1:1 coaching with leadership.
• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community.
• For more details, visit .

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of nondiscrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace thats inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, jobrelated knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $184,000 - $253,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $200,800 - $276,100 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Seniority level

Not Applicable

Employment type

Fulltime

Job function

Research, Analyst, and Information Technology

Industries

Software Development, IT Services and IT Consulting, and Technology, Information and Internet

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