Job Description

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Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Integration Cloud organization is looking for a Principal Architect to lead the architecture strategy for building a best-in-class Integration and API platform. This role has a forward-looking focus on AI-led innovations and deep integration across the Salesforce ecosystem, including MuleSoft, Heroku, and Flow. Our vision is to empower all knowledge workers to design and build APIs and integrations at lightning speed-deployed seamlessly on our iPaaS, public cloud, and on-premises.

In this role, you will help define the next generation of the Integration Cloud by:

• Driving AI-powered investments across the Integration and API lifecycle, from intelligent design-time assistants and code generation to runtime observability and optimization.
• Enabling seamless integration with Salesforce properties like Data Cloud and Agentforce, so that users can embed integration, automation, and insights directly into their customer workflows.

You are an experienced technical leader with deep domain knowledge in distributed systems and building Platform-as-a-Service (PaaS) offerings. You bring a strong background in Integration, Automation, and Full Lifecycle API Management, and you thrive when leading globally distributed, highly collaborative teams. We're looking for someone who:

• Has a proven track record of building scalable, secure, and resilient enterprise platforms.
• Can lead the technical vision for integrating AI models and services into developer workflows and system runtimes.
• Has experience aligning platform architecture with larger ecosystem goals, especially in the context of Salesforce Data Cloud and Agentforce.
• Is passionate about working in a high-impact role within a community that values continuous learning, shared ownership, and a bias toward action.

Join us in shaping the future of integration and APIs-powered by AI, connected deeply with the Salesforce platform, and built for developers everywhere.

Primary Responsibilities

• Lead Integration Cloud AI Architecture Strategy: Define, build, and oversee the longterm architecture strategy for the Integration Cloud, with a particular focus on scaling our integration and API platform through AIled capabilities and deep alignment with the Salesforce ecosystem.
• CrossFunctional Collaboration: Partner with Product, Engineering, and Go-To-Market teamsas well as customers and internal Salesforce stakeholdersto ensure that the architecture strategy directly supports key business objectives and customer success.
• Customer Engagement: Engage with strategic customers and partners to understand their architecture needs and validate the Integration Cloud roadmap, especially around AI-driven integration, API lifecycle automation, and platform extensibility via Salesforce technologies.
• Internal Enablement & Field Partnership: Collaborate with Support, Sales Engineering, and Customer Success to scale platform understanding, drive adoption, and accelerate success across customer implementations. Help these teams articulate the value of our AI investments and integrations with Agentforce and Data Cloud.
• Best Practices & Governance: Establish and promote platform-wide best practices for AI investments. Drive the creation and maintenance of AI architecture governance frameworks (e.g., architecture review boards, standards, and reference architectures).
• Architectural Alignment & Collaboration: Coordinate architectural decisions to ensure coherence, scalability, and extensibility across our integration platformespecially as we invest in AIassisted developer experiences and realtime data ingestion to Data Cloud.

Minimum Requirements

• Bachelor's or Master's in Computer Science or Engineering.
• At least fifteen (15) years of experience in platform architecture (SaaS, PaaS), including at least three (3) years of experience applying AI/ML technologies to platform or product architecture.
• Demonstrated familiarity with AI/MLled architectural patterns, such as generative developer experiences, intelligent routing, or observability. Experience embedding AI services into platform design is a plus.
• Demonstrable experience and interest in architecting complex and scalable platforms; expert-level knowledge of relevant architecture, design principles, and patterns.
• Demonstrable experience delivering cloudnative capabilities; experience with integrations, automations, and API management is a significant plus.
• Strong critical thinking, decisionmaking, and problemsolving abilities. Sharp attention to detail while maintaining a broad strategic vision.

Preferred Requirements

• Strong understanding of Integrations, Automations, and Full Lifecycle API Management, with experience in applying AIdriven techniques such as intelligent workflow orchestration, adaptive API routing, and generative API design.
• Cloud Infrastructure for Intelligent Platforms: Deep understanding of public and private cloud infrastructure, with the ability to lead teams through complex technical challenges in implementing AIpowered capabilities such as realtime event processing, largescale data ingestion, and lowlatency inference pipelines.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of nondiscrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, jobrelated knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For Washingtonbased roles, the base salary hiring range for this position is $281,000 to $449,600. For Californiabased roles, the base salary hiring range for this position is $307,100 to $491,500.

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