Job Description

Job Overview

We're Hiring! Join us as a Resale Tax Exempt Certificates Manager and lead the charge in ensuring tax compliance and operational efficiency. You'll manage certificate collection, oversee a global support team, collaborate across departments, and support audits-all while driving process improvements and customer satisfaction.

The Resale Tax Exempt Certificates Manager will oversee the process of collecting, verifying, and maintaining resale tax exempt certificates from eligible customers. This role is critical in ensuring that the company adheres to all applicable tax laws and regulations to avoid legal issues and penalties. A Day In The Life

Certificate Collection, Verification, and Record Keeping

• Ensure that all required tax-exempt certificates are collected from customers claiming tax exemption.
• Working closely with our Customer Master data team to create reporting to identify common customers and locations to simplify outreach to our larger customers and obtain needed documents.
• Verify the authenticity and accuracy of each certificate, ensuring they meet state and federal guidelines.
• Utilizing Vertex within SAP to store, end-date certificates, and generate reports of upcoming expirations.
• Maintain digital records of certificates and ensure they are backed up and secure.
• Regularly review and update record-keeping procedures to enhance efficiency and compliance.

Compliance and Reporting

• Coordinate with Tax Team experts to stay apprised of changing rules and regulations.
• Implement policies and procedures that comply with these laws to safeguard the company against tax liabilities.
• Generate reporting that shows the health of the function, the key SLAs and the cost per transaction.

Team Management and Training

• Lead and manage an offshore team responsible for handling tax exempt certificates.
• Provide training and guidance to team members to ensure accuracy and efficiency in the certificate handling process.
• Coordinate with Segment Business Unit Sales and Finance leaders to explain status and seek assistance with customers as needed.
• Evaluate team performance and provide feedback to improve productivity.

Audit and Risk Management

• Support Segment Business Units undergoing a sales and use tax audit in obtaining and organizing supporting documents needed.
• Identify potential risks in the tax exemption process and implement measures to mitigate these risks.
• Resolve any issues or discrepancies regarding exemption certificate management identified during (internal or external) audits.

Customer Service

• Identify and work closely with customer tax teams/individuals to streamline and adapt our data collection needs with their data and processes.
• Build relationships with Sales professionals and others within the Segment to answer questions and secure their assistance in finding the tax professionals within our customer's organization.
• Resolve customer issues and complaints related to tax exemptions promptly and professionally.
• Maintain positive relationships with customers to ensure compliance and repeat business.
• Work closely with the Deductions Team to monitor Sales Tax Deductions and work to keep these disputes minimized across the Company.

What will help you thrive in this role?

Required Skills and Qualifications:

• Bachelor's degree in Accounting, Finance, Business Administration, or related field is preferred.
• Minimum of 5 years of experience in tax, finance, or a related field, with at least 2 years in a supervisory role.
• Strong understanding of sales tax laws and exemption requirements.
• Excellent organizational skills and attention to detail.
• Strong leadership and team management skills.
• Proficient in Microsoft Office Suite.
• Excellent communication and interpersonal skills.

Preferred Qualifications:

• Experience in a multi-state business environment.
• Experience managing an offshore support team.
• Familiarity with SAP and Vertex.

Work Environment:

• This position typically works in an office setting during regular business hours. However, additional hours may be required to meet deadlines or resolve issues.

Ready to make an impact? Apply now and help us stay compliant, efficient, and customer-focused! #LI-HB1

Hubbell Incorporated

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

Hubbell Unified Business Solutions

Hubbell Unified Business Services (HUBS) provides corporate shared services to support all businesses across the enterprise. Functional areas include Engineering, Sales, Operations, Marketing, Finance, Legal, IT, Human Resources, Payroll, Environmental Health & Safety, and Compliance. HUBS employees are located around the world.

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.

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